Do you ship globally?
Yes we ship worldwide, using Canada Post and UPS within North America and international couriers such as DHL, UPS & Fed Ex worldwide.
How much does shipping cost?
We offer free shipping on all orders (US and Canada Only) and free international shipping on all orders over CAD$180.
How long does it take for my order to arrive?
We're just as excited to get your product to you as you are to receive it and so almost all orders are prepared by our team the very next working day. As soon as your order comes through, we get straight to work. First, we process your order then we personally prepare your timepiece and make sure that everything ticks just right. If you decided to add an extra personal touch and add a custom engraved caseback, we take care of that the same day. From there, we package your order up and send it on its way! The bottom line: we want to get you the best product and make sure everything is just how you want it. You can expect your order to be delivered within Canada usually within 3-5 business days. For international orders, there can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
Will I get a tracking number?
Of course! An email will be sent one your order has been shipped. If you do not receive a tracking number, please fill out the form on this page.
Will I have to pay any additional duties and/or taxes?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please note that Medium does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges vary per country.
Since these fees are not computed nor applied when you place your order, please contact your local customs office to find out more information if you are unsure of the charges.
I want to return something.
If for whatever reason you are not 100% satisfied with your product, we want to make it right for you! You can easily process a return, replacement or exchange by filling out the form on this page. As soon as we receive your request, our team will be on hand to arrange a replacement to be sent to you as quickly as possible.
What if my order arrives damaged?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately so we can personally assist you and make things right as quickly as possible.